Shipping policy
Shipping Policy
Thank you for shopping with W E Herbs. We carefully prepare and package our herbal tea products with attention to quality and freshness.
Processing Time
Most orders are processed within 3 business days, Monday through Friday, excluding U.S. federal holidays. Processing time is the time needed to review, prepare, package, and hand your order to the shipping carrier. Processing time does not include the carrier’s transit time.
Small-Batch Tea Fulfillment
W E Herbs teas are offered in limited quantities to support freshness. If a tea is temporarily between batches or requires additional preparation, your order may require additional processing time before shipment.
Orders that require small-batch preparation typically ship within 3–5 business days. If we are unable to meet the normal processing timeframe, we will contact you at the email address provided at checkout with an updated estimated shipping date.
Our goal is to ship orders as promptly as possible while maintaining product quality and accuracy.
Shipping Carrier
W E Herbs ships orders through the United States Postal Service (USPS). Available shipping methods, shipping costs, and delivery estimates are shown at checkout based on the shipping address and the options available for your order.
Delivery Time
Delivery time begins after your order has been processed and accepted by USPS. USPS delivery estimates are not guaranteed and may vary based on destination, weather conditions, holidays, carrier volume, service disruptions, and other circumstances outside of W E Herbs’ control.
Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your address carefully before submitting your order.
W E Herbs is not responsible for delivery delays, lost packages, or additional shipping costs that result from an incomplete, incorrect, or undeliverable address entered by the customer. If you notice an address error after placing your order, contact us immediately at Customerservice@weherbsco.com . We will do our best to assist if the order has not yet shipped.
Order Tracking
When tracking is available for your selected USPS shipping method, you will receive a shipping confirmation email with tracking information after your order has been handed to USPS. Tracking updates are generated by USPS and may take time to appear after the package has been accepted by the carrier.
Lost, Delayed, or Damaged Packages
Once an order has been accepted by USPS, delivery is managed by the carrier. If your package is delayed, appears lost, or arrives damaged, please contact us at Customerservice@weherbsco.com with your order number and any relevant photos or details. We will review the issue and, when appropriate, assist you with the next steps.
Shipping Availability
W E Herbs currently ships to the United States and Puerto Rico. If a location is not available at checkout, we are unable to ship to that destination at this time.
Questions About Your Order
For questions about shipping or an existing order, contact us at Customerservice@weherbsco.com . Please include your order number so we can assist you as quickly as possible.